> ## Documentation Index
> Fetch the complete documentation index at: https://docs.algoreg.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messages and templates

> Understand Go!Chat messages and templates

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* **To**: The contacts you want to send the message to. You can select one or more customer's contacts.
* **CC**: The contacts you want to send a copy of the message to. You can select one or more customer's contacts.
* **BCC**: The contacts you want to send a blind copy of the message to. You can select one or more customer's contacts.
* **Subject**: The subject of the message.
* **Body**: The body of the message. Rich text (bold, italic, etc) is not supported for security reasons.
* **Attachments**: You can attach files to the message. The maximum size of each file is 10MB.

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/algoreg/_assets/images/empty.png%3Foriginal=U2FsdGVkX19kRh55q0zGrYhpp3R6/x/CwK896awWiKTZQJ85E+JaMPfObxqH6PiEbfgz7k5ZRRS2MKkw9aw78g==" alt="Create a new message" />
</Frame>

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Messages can only be in two states:

* **Draft**: The message is not sent yet and can be edited by any agent having access to the thread.
* **Sent**: The message was sent or is in the outbox. A message can take up to one minute before to be sent.

Just before sending a message, you can decide if the thread must remain open or change to waiting / reminder.
If you write "Hi, we received your request we will reply to you soon", you will not want the thread to change to waiting for customer reply.

## enc\_U2FsdGVkX18XvrRWhKj3YptSawcCy3crFO9C6dgI2Hw=\_enc

From Algoreg sidebar, you can go to Go!Chat > Templates to create and manage your templates.

A template can be one of the following types:

* **Signature**: A signature is a text that will be added at the end of each message.
* **Receipt**: A receipt is a text that will be added at the beginning of the mail receipt sent to end-user who use the chat web widget.
* **Template**: A template is a message that can be used as a base to create a new message. You can use variables in the template that will be replaced by the real value when the template is used to create a new message.

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Templates will be personalised when selected in the message creation form. You can use the following variables in your templates:

| Variable                    | Description                                                                                                                                  |
| --------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| `customer.external_id`      | The customer external ID                                                                                                                     |
| `customer.first_name`       | The customer first name                                                                                                                      |
| `customer.middle_name`      | The customer middle name                                                                                                                     |
| `customer.last_name`        | The customer last name                                                                                                                       |
| `customer.company_name`     | The customer company name                                                                                                                    |
| `customer.trading_name`     | The customer trading name                                                                                                                    |
| `customer.full_name`        | The customer full name generated from all the available names                                                                                |
| `customer.domicile_code`    | The customer domicile code (3 letters)                                                                                                       |
| `customer.nationality_code` | The customer nationality code (3 letters)                                                                                                    |
| `agent.full_name`           | The agent full name                                                                                                                          |
| `agent.email`               | The agent email                                                                                                                              |
| `general.date`              | The current date                                                                                                                             |
| `scenario.[scenario_code]`  | Instances a Go!Vid session (and URL) based on a scenario. These variables are dynamically computed to present your enabled Go!Vid scenarios. |

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