> ## Documentation Index
> Fetch the complete documentation index at: https://docs.algoreg.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequent questions regarding Go!Chat web SDK integration

<AccordionGroup>
  <Accordion title="Go!Chat shows 'An error occurred' on first load.">
    Check the following:
    <br />• The `token` parameter is not outdated, check the `expires_at` parameter.
    <br />• The `{email: string}` used to generate the `token` match an email of a customer's contact in your Algoreg instance.
    <br />• The domain and subdomain match your instance.
  </Accordion>

  <Accordion title="Go!Chat doesn't show any message and threads are not created.">
    Check the following:
    <br />• The `{email: string}` used to generate the `token` match an email of a customer's contact in your Algoreg instance.
  </Accordion>
</AccordionGroup>

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