Breaking change
Generate Go!Chat embed frame with emails (mulitple of them) or customer external id
Go!Chat
Custom theme (dark / light), powered_by in url for both Go!Chat and Go!Vid
Custom style and translation for both Go!Chat and Go!Vid
Generate Go!Chat embed frame with emails (multiple of them) or customer external id
Added DKIM configuration
Support for clickable links in messages with confirmation on click
Indicate message origin in backoffice (IMAP or Web)
Ability to create messages from Go!Chat embed using categories
Embed Go!Chat is better on very small screens
Fix minor bugs
Go!Vid
Custom theme (dark / light), powered_by in url for both Go!Chat and Go!Vid
Custom style and translation for both Go!Chat and Go!Vid
General
Fix password format that was not accepted
Added computed field for customer’s “currently open threads tags” to know what is in progress for this customer.
Welcome to Nicolas 🚀
General
Go!Chat is available
Alerts will not appear a second time if it was already marked as false positive and the customer’s changes didn’t increase the matching score (they keep being back if something changed on the list provider side though)
Fixed shortcut issues with ctrl+C
Go!Scan
New PEP inactive after N months option when a PEP must be considered active still after a certain time
Birth date range estimation from roles and sanctions dates when no birth date is provided
Scoring update to reduce false positives
Improved post-filtering configurator
Backoffice
New dashboard page
Ability to check and update status of alerts directly from list page
Shortcuts on alerts: Work only with the keyboard (beta)
Common
Assignations for everything in real-time
Filter anything by review group
Highlight modified filters everywhere
Trace agents logging time and IP to the database
Go!Scan
Customer details directly in alert view
Go!Vid
Complete sessions data from customer data, no need to provide it anymore if using an existing external_id
Common
Multi-clients switch : Switch between your accounts without having to log out and log in again.Review groups : We have introduced review groups, allowing agents to split and separate their work.Customers add / edit manually directly from the backoffice. Go!Risk
Risk factors editor and viewer : The risk factors graphic editor and viewer is available.Maybe_pep / maybe_san : Intermediate information to be used in Go!Risk scoring when a Go!Scan alert is not yet confirmed.Risk factor can trigger EDD update : Now Go!Risk trees can add a new EDD status for a customer.Advanced risk scoring using relations : We have implemented advanced risk scoring algorithms that leverage relationship data for the scoring. Other
Update scenario and session list pages with new UIReporting page was updated with new UIWebhooks settings now available in backofficeFix iso2/iso3 to support both from API callsAutomatically add documents from sessions to customer Document manager
Go!Scan
Ability to exclude/include sanction lists
Restrict screening for candidates having a birth date
Names variation: send multiple names variations and dob for a single customers
Bulk due diligence for alerts
Customers
Global customer search bar
Relations entity: define relation between entities and individuals, get a graph overview of your customers
Custom fields manager for customers and relations
Customers importation tool from CSV directly from the backoffice
Document manager: find all the documents related to a customer in a single page
General
New sessions, alerts, customers pages for a better experience and more clarity
Centralised webhooks and api management
Onboarding
Minor improvements on mobile and desktop
Go!Scan
Now supports sanction lists (SAN) filter and Special Interest (SI) types filter.
The other enhancement concerns the Relatives or Close Associates (RCA): if you indicated that you are not interested in specific PEP roles, it will also hide the RCA of theses PEPs. Same for SI and SAN.
We added a penalty of up to 5% for name matching when names are inverted or when names are missing from the watchlist record (eg. “James Doe” will still match with a “Doe” where no first name exists from our watchlists but will get a penalty of 5%, where “Doe James” will also match but with a smaller penalty).
Names inversion are now supported by default, also typos in date of birth or partial date of birth.
Company Name Search now allows potentially missing words in result: eg. “Le Mercury AG” will match “Mercury”. Additional words are not ignored and participate in the overall score.
Backoffice
Dark/Light mode for late working agents
Global customers search bar
New developers API keys management page
Clearer terminology on alerts and risks statuses
