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Process overview

Go!Chat is a KYC/KYT oriented communication channel between you and your customers. If Go!Chat works with emails (IMAP/SMTP) it can also be embedded in your application using a simple iframe or redirection. There is an overview of a basic integration workflow with Go!Chat.

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Prerequisites

To use Go!Chat, first check that you have access to this product on the Algoreg backoffice, you can verify this in the billing page.

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About the token generation and options

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Emails and customer ids

You can generate a end user token using several method:
  1. Using one or several emails: In this case all threads and emails for this email will be displayed. Think of it like an email client for this specific email.
  2. Using a customer external id: In this case we’ll display all the thread related to this customer. If multiple customers share the same email, they will not see threads from other customers.
  3. Both: in this case we will restrict first to the customer, then to the emails.

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Other options

  • From: can be used to specify exactly who sent the message. Every emails of the customer or if defined of the emails field will receive an acknowledgement email.
  • Tags: tags the user can use to select a category when creating a thread. Use the "" (empty string) tag to allow the user to create a thread without category.

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Integration

After generating the session you will get a token string that you can use as described bellow either in an iframe or redirection.

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Use a redirection

Simply redirect the user to the following url: 
https://chat.algoreg.com/?token={token}
# Or https://chat.{instance}.algoreg.com/?token={token} if you're using a custom instance

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Use an iframe

The integration is using the same url than the redirection. 
<iframe src="https://chat.algoreg.com/?token={token}" sandbox="allow-scripts allow-same-origin allow-popups allow-popups-to-escape-sandbox" />

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Session customization and accessibility

you can specify some parameters directly into the url.
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theme
string
auto,light or dark. Set the theme brightness. Use “auto” for automatic theme detection, “light” for a light theme, or “dark” for a dark theme.
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powered_by
string
0 or 1. Enable the display of a block with your Algoreg Logo