Contact your customers with Go!Chat
open -> reminder (1) -(send a reminder after 3 days)-> reminder (2) -(send a reminder after 3 days)-> waiting -(wait 3 days)-> open.
This put the thread in a waiting state for 9 days, and then reopen it if no reply is received.
Item | Description |
---|---|
Green dot | Thread status, green for open, red for closed, yellow for the other states |
Attachment icon | The thread contains at least one attachment |
Multiple messages icon | The thread contains more than one message |
”Catherine Muller” | The name of the contact and its external ID, if any |
Avatar “(I)“ | The avatar of the agent assigned to the thread |
”7 items” | The number of items in the thread (messages, attachments, etc.) |
“14:04” | The time of the last message |
”Documents supplémentaires” | The subject and content of the last message |
”Carte …le.pdf” | Names of the attachments in the thread |
”KYT” | List of categories of the thread |