enc_U2FsdGVkX1++UnglwZjcIxnlV3nSKSmHoSHxpMN3dXU=_enc
enc_U2FsdGVkX1/DcJF9eyHxsNiaBHXtUzwSAgw7M3LYk96TXcG0PXZlRP8Of0jxLAWubek83+fIaRxRNvEyhHB1Vy5WmqTB6djyMBtW12iNn1WlQ2YACu2DNRj1rmdhjoB3RqfUiVX00WtEmdfWkZilVGtIdhfTANno/GjWTfEeVrxqoFAeA25RHnADgfj1rm6y5TQViJMgbkni7/WfbrfFxLJRndejFtpathDRd+Zyvm72Qc2186Nmge4uvuj2A2k6FI1pteebIRHKwGx/9yca0g==_enc enc_U2FsdGVkX1848poNDNqkt3HM4yDXmmT3e7IqLxKTA5vDT369dP7fzFywBSMeQjX8q3+EA+UePQU1sGXDA8SE8wrVXWDq2RjNNMV0B4Q9jdjxAZBeE31CMZ+xQw0onxFEGP6yKPqoSB0FqyPOThz+Ow==_enc- To: The contacts you want to send the message to. You can select one or more customer’s contacts.
- CC: The contacts you want to send a copy of the message to. You can select one or more customer’s contacts.
- BCC: The contacts you want to send a blind copy of the message to. You can select one or more customer’s contacts.
- Subject: The subject of the message.
- Body: The body of the message. Rich text (bold, italic, etc) is not supported for security reasons.
- Attachments: You can attach files to the message. The maximum size of each file is 10MB.
enc_U2FsdGVkX19lR5ER/3bzV2xoTU+emYX2CjxwQEpNlF1477tFwTrbGj9Q9jhr26gX_enc
Messages can only be in two states:- Draft: The message is not sent yet and can be edited by any agent having access to the thread.
- Sent: The message was sent or is in the outbox. A message can take up to one minute before to be sent.
enc_U2FsdGVkX18XvrRWhKj3YptSawcCy3crFO9C6dgI2Hw=_enc
From Algoreg sidebar, you can go to Go!Chat > Templates to create and manage your templates. A template can be one of the following types:- Signature: A signature is a text that will be added at the end of each message.
- Receipt: A receipt is a text that will be added at the beginning of the mail receipt sent to end-user who use the chat web widget.
- Template: A template is a message that can be used as a base to create a new message. You can use variables in the template that will be replaced by the real value when the template is used to create a new message.
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Templates will be personalised when selected in the message creation form. You can use the following variables in your templates:| Variable | Description |
|---|---|
customer.external_id | The customer external ID |
customer.first_name | The customer first name |
customer.middle_name | The customer middle name |
customer.last_name | The customer last name |
customer.company_name | The customer company name |
customer.trading_name | The customer trading name |
customer.full_name | The customer full name generated from all the available names |
customer.domicile_code | The customer domicile code (3 letters) |
customer.nationality_code | The customer nationality code (3 letters) |
agent.full_name | The agent full name |
agent.email | The agent email |
general.date | The current date |
scenario.[scenario_code] | Instances a Go!Vid session (and URL) based on a scenario. These variables are dynamically computed to present your enabled Go!Vid scenarios. |