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  • To: The contacts you want to send the message to. You can select one or more customer’s contacts.
  • CC: The contacts you want to send a copy of the message to. You can select one or more customer’s contacts.
  • BCC: The contacts you want to send a blind copy of the message to. You can select one or more customer’s contacts.
  • Subject: The subject of the message.
  • Body: The body of the message. Rich text (bold, italic, etc) is not supported for security reasons.
  • Attachments: You can attach files to the message. The maximum size of each file is 10MB.
Create a new message

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Messages can only be in two states:
  • Draft: The message is not sent yet and can be edited by any agent having access to the thread.
  • Sent: The message was sent or is in the outbox. A message can take up to one minute before to be sent.
Just before sending a message, you can decide if the thread must remain open or change to waiting / reminder. If you write “Hi, we received your request we will reply to you soon”, you will not want the thread to change to waiting for customer reply.

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From Algoreg sidebar, you can go to Go!Chat > Templates to create and manage your templates. A template can be one of the following types:
  • Signature: A signature is a text that will be added at the end of each message.
  • Receipt: A receipt is a text that will be added at the beginning of the mail receipt sent to end-user who use the chat web widget.
  • Template: A template is a message that can be used as a base to create a new message. You can use variables in the template that will be replaced by the real value when the template is used to create a new message.

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Templates will be personalised when selected in the message creation form. You can use the following variables in your templates:
VariableDescription
customer.external_idThe customer external ID
customer.first_nameThe customer first name
customer.middle_nameThe customer middle name
customer.last_nameThe customer last name
customer.company_nameThe customer company name
customer.trading_nameThe customer trading name
customer.full_nameThe customer full name generated from all the available names
customer.domicile_codeThe customer domicile code (3 letters)
customer.nationality_codeThe customer nationality code (3 letters)
agent.full_nameThe agent full name
agent.emailThe agent email
general.dateThe current date
scenario.[scenario_code]Instances a Go!Vid session (and URL) based on a scenario. These variables are dynamically computed to present your enabled Go!Vid scenarios.